Contact Get Payday Loans Canada

Questions about applying, your match, or how payday loans work in your province? Send us a message and our team will get back to you.

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By Daniel Caron, Short-Term Lending Writer at Get Payday Loans Canada · Last updated July 18, 2026

The easiest way to reach us is by email. We’re a loan-matching service, so for questions about an existing loan you may also need to contact your lender directly — but we’re happy to help point you in the right direction.

Send Us a Message

Fill in the form and we’ll reply by email, usually within one business day. To help us answer in one reply, include your province, the loan amount you have in mind, and where you are in the process (researching, applied, or matched with a lender).

Prefer to write us directly? Email info@getpaydayloanscanada.ca. Please don’t include full bank details or your SIN in an email.

Email is the easiest way to contact us – no phone queues, and you keep a written record. Photo via Pexels.

Common Questions We Can Help With

Most messages fall into four buckets — costs, timing, qualification, and lender licensing — and every one gets a plain-language answer within one business day.

How to apply and what you’ll need
Which lenders serve your province and the local cost rules
How Instant Bank Verification (IBV) works and whether it’s safe
Understanding the cost of borrowing before you sign
Lower-cost alternatives to a payday loan

Start Your Application

Before You Contact Us: Short Answers

Most questions we receive are already answered in our guides, so you may save yourself a day of waiting:

“How does this all work?” – see how payday loans work in Canada.
“What will it cost me?” – the cost guide covers every province’s cap with dollar examples.
“Is this legal where I live?” – check payday loan rules by province.
“I’m struggling to repay.” – start with our payday loan debt guide; for an active loan, contact your lender directly and early.
“I have a complaint about a lender.” – your provincial consumer-protection regulator handles licensing complaints; the FCAC publishes your rights in plain language.
“Can I apply with bad credit?” – yes; see bad credit payday loans.

We reply to every contact within one business day – Canadian team, no call centre scripts. Photo via Pexels.

Contact FAQs

What should I never send by email?

Never include your full banking credentials, card numbers, or SIN when you contact us. We will never ask for them – any message that does is not from us and should be deleted.

Are you a lender?

No. Get Payday Loans Canada is a free matching service that connects you with licensed third-party lenders in your province. Those lenders fund and service the loan.

How soon will you reply?

We aim to respond to email within one business day. For urgent questions about an active loan, contact your lender directly.

Does it cost anything to contact you or apply?

No. Reaching out and getting matched are always free. You only ever pay the cost of borrowing set out in a loan agreement you choose to sign.

A Canadian team handles every contact request – we are based here, like the lenders we match. Photo via Pexels.

About the Author

Daniel Caron — Short-Term Lending Writer

Daniel Caron writes about payday loans, provincial lending rules, and short-term borrowing for Canadians at Get Payday Loans Canada. He focuses on explaining real costs, repayment, and safer alternatives in plain language so readers can make informed decisions. Read more from Daniel Caron →

Get Payday Loans Canada is a loan-matching service, not a lender or broker, and does not make credit decisions or fund loans. Payday loans are short-term, high-cost credit regulated by each province. Borrow only what you can repay on your next payday and consider lower-cost alternatives first.